FAQ

1. What size of artwork do I need for my space ?

You've chosen a painting you love but how will it look in your space?

A common mistake is to choose a piece that is too small. Here is the rule of thumb when hanging over furniture like a sofa, table, fireplace mantle, etc. The art should be at least three-fourths the width of the furniture and hung 6"-12" above the top. In looking at the wall dimensions, your artwork should take up two-thirds to three-fourths of the wall. Of course it doesn't need to be exact; sometimes an off-center piece brings wonderful visual interest to a wall, but when in doubt, you can use that as a guide. And the art should be hung with the center point at eye-level.

If you find a piece you really like but it is too small, prints can often be made larger than the originals.

2. Can I buy a painting on time?

Yes, I understand this is a large purchase. I am happy to do that and have done it successfully a number of times in the past. Call me and we can set a contract together. You choose the number of interest free monthly payments and when you are finished I will send you your painting.

3. Can I pick up an original painting at your studio?

Yes, I love meeting the people who buy my work. Once you have placed your order, we can arrange a time for you to pick it up. Check the "In Studio pick up" box at checkout and call me to set up a time.

4. Can I preview how the painting would look on a wall in my house?

Yes, buying a painting is a high value purchase and I want you to be satisfied when you add my work to your home or office. Email me at mandy@mandybankson.com with a photo and measurements of your wall. I will upload the painting you are interested in and you can preview it.

Before COVID if you are local to the studio, I offered a free installation service to heIp you place the painting in the best place in your home. I will offer this again, when it is appropriate.

5. How secure is my payment information on Shopify?

Shopify is extremely secure. It is PCI compliant and SSL encrypted.

6. What if it is damaged when it arrives?

All artwork will be carefully packaged and wrapped. However, if you receive artwork that has been damaged in transit, please contact me immediately.

7. What is your return policy?

We all want to be happy and in love with our interior environment! If you are unhappy with your purchase for any reason, I will accept a return within 7 days. Contact me by email and request a refund. You are responsible for packaging and return shipping costs. Once it has been safely returned, we will refund your payment within 7 days.

8. I have ordered an original painting. How will it be shipped?

Paintings will be shipped using FedEx. Shipping methods follow accepted industry standards, which includes wrapping in protective, archival paper and multiple layers of padding in a sturdy cardboard box. For extra large paintings, it will be necessary to package in wood crates.

*Commercial rates are cheaper than residential rates. If we ship to a business it is less expensive than to a residence. If that option is available to you, keep that in mind when you give the address in the check out cart.

9. How quickly will an original painting be shipped?

All work will be shipped within 3-5 days.

10. Can you tell me more about the quality of the Fine Art Prints?

I use a high end printing company which creates museum quality archival pigment prints on acid free cotton rag paper with a smooth matte surface .

11. If I have any other questions how do I contact you?

If you have any other questions, please email me at mandy@mandybankson.com and I will be happy to get back to you. Or call me at 707 799 2658 Pacific time.